Privacy Policy

Tumble Tots (UK) Ltd are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Any questions regarding this Policy and our privacy practices should be sent by to our Data Protection Representative, Carol Godwin at [email protected]  or in writing to Tumble Tots (UK) Ltd, 34 Enfield Rd, Park Farm, Redditch, N1 5AX. Company Registration Number: 1708375.  Alternatively, you can telephone 0786 726 1532.

Who are we?

The Tumble Tots Online Shop is completely dedicated to offering high quality products and excellent service. We are part of Tumble Tots (UK) Ltd, the UK’s leading provider of active physical play for children aged 6 months to 7 years of age. Tumble Tots (UK) Ltd is a private limited company (no.1708375), whose registered address is 15 Metro Centre, Dwight Road, Tolpits Lane, Watford, Hertfordshire, WD18 9SS. Tumble Tots (UK) Ltd is a trading subsidiary of AVID Ltd, a private limited company (no.1708375), which produces CDs, DVDs and online downloadable music and film, whose   registered address is 15 Metro Centre, Dwight Road, Tolpits Lane, Watford, Hertfordshire, WD18 9SS. Tumble Tots (UK) Ltd also has a national network of over 65 independent Franchises, operating physical play classes at over 350 different locations across the UK.

How do we collect information from you?

We obtain information about you when you use our websites to enquire about or purchase our products and services, for example:

• if you purchase a product from our online shop
• If you register to receive our regular newsletters with offers from our online shop and/or offers made available through us from reputable third party companies.

The personal information we collect might include your name, address, address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

The data we collect is used to:

1. Process orders for purchases that you have submitted
2. Administer and enhance the site and service
3. Disclose information to third-parties for goods delivery purposes. Please note, Tumble Tots (UK) Ltd do not disclose buyers information to third parties for marketing purposes.
4. Process entries into a competition;
5. Seek your views or comments on the services we provide;
6. Notify you of changes to our services;
7. Send you communications which you have opted in to receive and that may be of interest to you, these may include:
   1. special offers and promotions from the Tumble Tots Online Shop.
   2. keeping you informed of useful information about Tumble Tots, events, activities, campaigns, appeals, fundraising;
   3. activities, events, campaigns, special offers and promotions of a specially selected group of companies offering relevant goods and services.
   4. Franchise opportunities.

Where you have purchased an item from our online shop, if you have placed your order as a guest, your personal information will be held on our systems for up to 90 days, to allow us time to process the order and respond to any queries that may arise from the order. If you have opened an account on our online shop, your personal information will remain on our systems, unless you close your account.

Your choices?

You have a choice about whether or not you wish to receive information from us. If you opt in (when you make a purchase from our online shop) to receive news and marketing communications from us about our exciting products and services and you subsequently decide you no longer wish to receive our marketing communications, you will have the opportunity to unsubscribe from all, or if you choose, some of the various options. Just click on the unsubscribe link in the marketing communication, which will take you to the unsubscribe page where you tick the boxes against the communications you wish to unsubscribe from.

If you have opted in to receive communications from us, we will retain your data on our systems on the basis of consent until you notify us that you wish to unsubscribe from the various types of communications.

We will not contact you for marketing purposes by , phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by : [email protected] , or in writing to Tumble Tots (UK) Ltd, 34 Enfield Rd, Park Farm, Redditch, N1 5AX, or you can telephone 0786 726 1532.

Your Rights?

We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

• The right to access:

You have the right to ask for a copy of the information Tumble Tots (UK) Ltd hold about you (a subject access request), for which we may charge a £10 fee to cover our costs in providing you with details of the information we hold about you.

• The right to rectification:

The accuracy of your information is important to us. If you change address, or any of the other information we hold is inaccurate or out of date, please contact us directly using the contact details below.

• The right to erasure:

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

• The right to restrict processing:

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

• The right to object to processing:

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

• The right to data portability:

To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

• The right to complain to a supervisory authority:

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

• The right to withdraw consent:

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by contacting us by at [email protected]  or write to us at: Tumble Tots (UK) Ltd, 34 Enfield Rd, Park Farm, Redditch, N1 5AX. Alternatively, you can telephone 0786 726 1532

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We do work with third party service providers who we receive data from in order to process our shop orders. We may share your information with our third party service providers, (for example Royal Mail) for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your order). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond the Tumble Tots Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We may sometimes work closely with a selected group of third party product and service providers to bring you a range of quality and reliable products and services which we believe may be relevant to your needs (e.g. days out offers, children’s educational books and toys.) Any offers from third parties, will be sent from Tumble Tots and not the third party. When you enquire about or purchase one or more of these products, the relevant third party product or service provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers may share your information with us, which we will use in accordance with this Privacy Policy.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information?

The accuracy of your information is important to us. If you change address, or any of the other information we hold is inaccurate or out of date, please us at [email protected]  or write to us at: Tumble Tots (UK) Ltd, 34 Enfield Rd, Park Farm, Redditch, N1 5AX. Alternatively, you can telephone 0786 726 1532

You have the right to ask for a copy of the information Tumble Tots (UK) Ltd hold about you (a subject access request), for which we may charge a £10 fee to cover our costs in providing you with details of the information we hold about you.

Security precautions to protect loss, misuse or alteration of your information?

When placing an order your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling?

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Use of ‘cookies’?

Like many other websites, the Tumble Tots websites uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe?

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

We keep this Policy under regular review. This Policy was last updated in May 2018.